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Poll Question: Should I Be Pissed Or Not? | Total Votes: | 18 | 1. Yes | 16 | 88.89 % |
| 2. No | 0 | 0 % |
| 3. Take Your Pills | 2 | 11.11 % |
| 4. None Of The Above | 0 | 0 % |
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Samurai Vehicular Lord Rick
Location: northeastern New York Total Likes: 1900 likes
No matter where you go, there you are...
| | | Should I Be Pissed Or Not? YOU Make The Call! < on 12/19/2012 9:53 PM > | Reply with Quote
| | | Took my Cruze in for its first oil change this afternoon. I had made the appointment last week and had specified which tech i wanted touching my car. This is the same dealership my brother used to work at and where I bought the car. I specified Kevin or Philsey... these two are the only ones trustworthy. Anyways, before i left, I vac'd out my car and wiped the interior down, just cleaning it from the week I drove it work. It looked showroom fresh. I get to the place and they hand my keys to Dan... Dan is like a stoner who doesn't take anything serious. I going ATV riding with him and his friends sometimes, we just end up on the same trails. Anyways, i voice my concerns and they tell me that the two guys I specified are busy. By now, my car has already disappeared. fuck. so i sit there for 40 minutes and the kid hands me my keys and tells it's out front, which is normal. I get out there and there is fucking sand/dirt all over the floor, there is dirt/grease all over the doorpanel, the kick panel and the sill. I'm furious... partly because I have been up 24 hours and partly because when I went to tech school to be a mechanic, you were taught to respect the customers' car. So, should I be pissed or not? Or am I just being a tired asshole? (a tired asshole with an infect tooth/toothache!)
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| sleeperspirit
Location: allentown Total Likes: 366 likes
| | | Re: Should I Be Pissed Or Not? YOU Make The Call! < Reply # 1 on 12/19/2012 10:49 PM > | Reply with Quote
| | | Yes and no, as a manager of an auto repair facility I believe in respect for peoples cars. Professionalism they also call it, but in a dealer setting I think they should have used mats/seat covers etc. especially with a lube tech at the bottom of the barrel usually a young kid etc. I think what I would do is complain, don't overdo it or anything just tell them your car didn't come in all dirty inside. Then they should clean your car, make it look as if they were not there. As a tech I have left boot prints on carpets, a little grease on the hood from opening it etc, I usually look before I come in the office and just wipe it off quick but the rare occasion a customer complains I apologize and clean it. No big deal, though we had a tech (smoker) who just smelled like smoke. customer complained someone smoked in her car, after telling her were more professional than that and I assure her that nobody smoked in her car she continued to argue with me. We ended up having her car professionally detailed (a $200 dollar value!) just to shut her up. and she still complained, some people you just cant satisfy. but if I were you I would have just showed them the marks/dirt etc. and they would have cleaned it up, maybe even gave u an oil change on the books for your issue. And not all shops are out to f**k you, the few have given the rest a bad name, but usually.... the dealerships are out to screw you, that's a fact.
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| Samurai Vehicular Lord Rick
Location: northeastern New York Total Likes: 1900 likes
No matter where you go, there you are...
| | | Re: Should I Be Pissed Or Not? YOU Make The Call! < Reply # 6 on 12/20/2012 4:29 PM > | Reply with Quote
| | | Posted by bandi
Out of all the shops I've worked at, I'm at a dealership now and it's the most brutally honest place I've worked at. Which probably explains why we're one of the smallest VW dealerships in Canada, and one of the busiest. I'm finding if our customers do replace a VW with a non VW, they generally keep bringing it to us for maintenance. The GM dealer I worked at was pretty much the polar opposite but that was because of one greedy, stupid tech who was allowed to get away with murder who basically ruined the reputation of that dealership forever. He's been gone for 2 years, and that shop is still struggling.
| for the most part, the shop and dealership are good peoples. They've got a really big clientele now since it was taken over from the previous operator. Kevin is a really good tech, almost as good as my brother. Phil is got tons of potential, is honest and really pays attention to what he's doing. The other senior tech, Ron, is an idiot. My brother was ready to strangle him before he changed jobs. i've calmed down some... everything is right with the world.
[last edit 12/20/2012 4:30 PM by Samurai - edited 1 times]
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