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Samurai Vehicular Lord Rick
Location: northeastern New York Total Likes: 1900 likes
No matter where you go, there you are...
| | | Automotive Anxiety < on 5/29/2013 8:08 AM > | Reply with Quote
| | | I have been keeping this under wraps for a couple of months now, but I have been having some trouble with my Cruze. When I washed it back in April (the first big spring detail), i noticed that the paint had been sandblasted off the car, moreso than should a car with only 13,000 miles on it. So, I got on CruzeTalk.com and sure enough, there was a TSB out with relation to paint issues relevant to what my car was experiencing. So I arranged to have the car painted. On the fateful day the car was to be painted, their paintshop (at a Chrysler/Jeep/Dodge dealer- owned by the same family as the Chevrolet dealer) guy was sick and couldn't do the work, so because of work, I had to postpone the work until mid-May. Well, I dropped the car off last monday to have the sandblasted areas painted (or so I thought). These areas included the rockers on both side, the lower door lip (like an inch up the door) and the TSB areas on the rear doors and quarter panel. So, first thing that happens is that I refuse to take this piece of shit 02 Chevy Tracker 4x2 as a loaner. It's got 90,000 miles on it, is filthy inside and the outside looks like its been nine rounds with a trailer park. So, they hem and haw and insist that I take the car. When I refuse, they come back with a 2011 Cruze 1LT with 30,000 miles that had just been traded... in ever-sporting beige, er gold mist metallic. A week goes by and I pick the car up Friday, in a monsoon, and I can tell just walking up to the car they did a)a half-assed job and b)they didn't do half the work on the car that I requested. On top of that, after washing it on Monday, I find that the body tech got all sorts of body prep materials on the interior of the car and trunk, never bothering to clean up his mess. That's the icing on the cake as far as I am concerned. I leave with the car and figure i'll take it back up with them today, after the memorial day weekend. I go back to the dealership this morning and this bitch of a service manager, who talks to me like I am a child, tells me that it's just 'overspray' and that GM is not going to cover the sandblasted rocker panels and I had better just suck it up and deal with it. Oh and if I had a problem with the job the body guy did, I need to take it up with them. I am furious at this point, but rather than make a scene or say things that might be best left unsaid, I leave, head home and jump on the forum, getting in contact with the customer service representative handling my problem. She tells me that they're going to call this service manager tomorrow. That's swell because this bitch can lie through her teeth with the best of them. I am pissed beyond words... Correct me if I am wrong, but paint should NOT come off a car at 13,000 miles? Right? I have a legitimate axe to grind here, right? 3years-36,000 miles bumper to bumper warrant means shit like this? my Cobalt, at 113,000 miles, didn't have even a quarter of the issues this car is having with stupid issues. Oh and one other thing, I have looked at 12 other Cruze models from 2011 and 2012, all LT trim and their paints are doing the same thing. My mom's 2011 Cruze Eco is not. I think I am going to get stuck on this and have fix this shit myself.
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| Samurai Vehicular Lord Rick
Location: northeastern New York Total Likes: 1900 likes
No matter where you go, there you are...
| | | Re: Automotive Anxiety < Reply # 4 on 5/29/2013 3:37 PM > | Reply with Quote
| | | Posted by sleeperspirit My brother in law just bought a cruz. I'm going to have to look into these shotty paint jobs. Sam, you would never get this sloppy build quality from a European / Japanese car company .
| i knew you were going to say that, ya shitsack! Honestly, it does appear to be a two-fer problem; door alignment and paint application. So far, the GM Customer Reps I've talked to online have been helpful, but the customer service manager at the dealership has been a total bitch. I mean, she's acting like the money for the job is coming out of her pocket. My brother worked at this dealer for almost 10 years and what he's told me is that she is too lazy to process the warranty claim. On a brighter note, my brother is pissed over the entire situation, so he calls one of the salesman (his wife babysits for this guy), goes up one side and down the other and basically tells him, 'look, out family has bought several cars from you people. you fuck my brother on this deal, we'll never buy anything from you again." I know that sounds like a hollow and somewhat childish threat, but up here, so far away from the world, you fuck one person, you're fucking their entire family and everyone they knew and now your sales just took a shit because of it. People don't forgive or forget up here. Not five minutes passes after my brother calls then the salesman that sold me the car calls me back and wants to know what's wrong with the car and what he can do to help. I kept my temper in check for most of the call, but towards the end I let it fly that the service manager was the fucking problem and she was doing her damndest to fuck me over on the damage to the car. He hit me with a feeble defense that they have seen paint be damaged in that little time. And that was when I fucking exploded. I've been around cars since I was 12 years old. I have been into cars since I was 17 and know my way around them. Sorry, but paint doesn't get etched off a car in 13,000 fucking miles. Not even a piece of shit Kia will do that. As much as I hate to say this, but if this dealership fucks me over, my next car will be a Ford or a Honda. Seriously, though, Sleeper, what trim level is your brothers' car? Is it a 1- or 2LT? Or an LTZ?
[last edit 5/29/2013 3:41 PM by Samurai - edited 1 times]
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