Posted by bandi 60 ft lbs shouldn't be much of a task for a regular 3/8" ratchet. Sounds like they got blasted in with an impact gun.
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Oh it definitely did. I brought it back to the dealership with a friend who is a mechanic, demanded they attempt to pull it off with a ratchet. They could not.
They refused to admit they were lazy and just used an impact wrench. I screamed at their customer service manager and got Toyota corporate on the line, who is supposed to contact me in the coming weeks. Lol.
Posted by Agent Skelly 400 bucks for a serpentine belt??
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Yep. I also took off the belt right in front of them, showed them it was perfectly fine, no cracks, etc. etc. Turns out the previous owner had actually replaced it at like about 65,000 miles (looked in the manual for maintenance records, maybe should have done that earlier...). Announced to everyone in the dealership that I had received exceptionally bullshit service and I would advise they bring their business elsewhere.
I refused to leave the store until I spoke with a customer service manager (see above), otherwise I would need to be escorted out by the police.
Posted by Samurai lol... a friend of mine's mom has a 2015 Buick Encore, the little crossover, same thing mechanically as a Chevy Trax. Anyhoo, the dealership where she bought it just tried to soak her $500 for a transmission and differential service. Never mind the car is three years old with less than 40,000 miles on it. Never mind the service schedule in the manual doesn't even call for a service until 100,000 miles+. Never mind she just lost her husband of 35 years... the dealer basically tried to fuck over this woman because they figured she didn't know any better. Luckily, her daughter called me first. some dealers are just fucking evil shit. Christopher Chevrolet-Buick in Ticonderoga is one of those shit dealers.
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Yeah, I've never had good things to say about dealerships, but this really took the cake for me.
I work in digital marketing and have made it my mission to make this dealership's life an absolute nightmare on the internet for reputation management. So far so good!