I'm going to call BS. The compressor doesn't pump air. You are correct in thinking that they should still be able to get luke warm or hot air coming through. The heating system works separately from the AC system.
I drove my black wagon (2003) for two years with a broken compressor and still had plenty of heat/hot air.
Something else is wrong with your friend's vehicle...blower motor, blower motor resistor, actuator, clogs...could be a number of things.
Posted by blitz if i had a dollar for every time a mechanic said something that was utter BS because they thought i didn't know better, i'd be rich.
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This is precisely why I got my dad to start showing me how to fix my own car when I was 17. There's only been one shop that I've been to that actually took me out to show me what they needed to do to my exhaust and talked to me like an equal. Thankfully it's rare that my car actually goes in to a shop.