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UER Forum > Journal Index > Av's Bloggy-thing. > UPDATE: Wicked Lasers comes through (Viewed 1495 times)
UPDATE: Wicked Lasers comes through
entry by Avatar-X 
12/12/2010 6:25 PM

I emailed my recent blog post about my bad experience with Wicked Lasers to all the addresses I had on file for their company. I wasn't really expecting much, but it did make me feel better.

A man named Jim from Wicked Lasers started a conversation with me. He apologized for the delay, explaining that his company had just been completely overwhelmed by the orders, as you can see in this email.

I really wish there was something we could do. Our company just exploded with sales. None of our departments were able to handle the number of orders. Nothing like this could ever have been anticipated. Granted we could have handled things better but hind-site is 20/20. Our intentions were good. It just happened too quickly. We thought we could come closer to keeping up with demand. We want to make this right with all of our customers. What would it take to make this right with you?


The service I received from Jim in the last few weeks has been hugely more helpful than anything anyone at the company has done for me before. I'm still waiting on the Western Union telegram to clear, but Jim said he would send me my order anyway, as a sign of good faith. I wasn't holding my breath. In my most recent email to him (December 7th), I wrote:

If you can manage to actually get an Arctic to my door, I would be impressed. If you can get it here in less than 6 months, I would be even more impressed. And if you can get it here before Christmas, I'd say it was a miracle.


A scant two days later, a UPS package arrived at my door. It contained my complete original order: The Arctic laser and the extra optics kit I ordered. Two days, from China! It really was a Christmas miracle.

I still think that Wicked Lasers could have handled this whole process a lot better. I'm still not sure if I would order from them again. But, their efforts in the last few weeks to "make this right" have shown me that there are good people working there. Maybe they just made an honest mistake.

Anyway, if you are having trouble receiving your order, contact Jim K at Wicked Lasers: [email protected]


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UER Forum > Journal Index > Av's Bloggy-thing. > UPDATE: Wicked Lasers comes through (Viewed 1495 times)


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