Posted by fedge It's odd those that really deserve tips are denied by some company rule or some societal idea that some people don't need tips. A really good McDonald's worker deserves a tip, for example.
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No kidding. They get paid crap and are generally treated like crap.
As a guard, I'm not allowed to accept tips or anything for extras that I am expected to do. Recently one of the residents was having someone doing work in his unit and demanded that I stay for about three or four hours
after my shift to watch his unit. He also demanded that I do it for free. I refused and he was rather pissed off when he left. I've also had a number of residents demand I go to the store and fetch stuff (booze, cigarettes etc) and on two separate occasions, to loan them my car while I am having their car fixed. I've refused (not supposed to leave site while on duty and I'm not a mechanic or car rental agency) and they would either swear at me or threaten to complain about me to the management. I just point out the direction of the manager's office and offer them the manager's business card.
Last month, one of the cleaners was approached by another resident who asked her to come in after her shift to clean her unit. The cleaner told her this was an extra charge and told her what she charged for the extra cleaning. The resident's husband didn't want to pay that and told her this was in their maintenance fees. The cleaner told him to check with the management office and to look at his lease (residents are responsible for their own housekeeping) and that the fees are only for the cleaning of the common areas. The resident swore at her and left. After that, the resident swears at her whenever he sees her. He was reported to the property manager and was sent a warning which doesn't seem to have much effect.
Fortunately, not everyone is like that. Some of the residents are well mannered and are pretty cool like the property manager. I don't mind going the extra mile for them. If it hadn't been for them, I would have transferred out of there.